Terms and Conditions
Our Guarantee
CMS Music guarantee that everything we sell is in at least excellent condition unless otherwise stated.
Despatch of Orders
If payment is made by credit or debit card, all goods are normally shipped on the same day that your card is charged. Cards are not debited until the order is ready to dispatch. If payment is made by post, we will keep items reserved for seven days (14 days outside the UK), after which time the order is cancelled if no payment has been received.
International Orders
CMS Music can ship orders to almost anywhere in the world. Remember that you are responsible for any taxes, duties, or customs fees charged by your local government. We must place a green customs sticker on all international orders. This sticker lists the contents as "Audio Compact Discs". We must fill in the value of the order on this sticker and we can not declare an incorrect value on your shipment. All European and Overseas orders are shipped by Air Mail. We will only ship by Registered (Insured) Mail to certain "high risk" countries in the Far East, South America and Eastern Europe. This is due to the high risk of orders going missing to these areas.
Goods not received
In the unlikely event that your parcel does not arrive, we will contact the post office to trace the item. Our policy is to wait 14 days before declaring a UK order lost and 28 days for shipments outside the UK. If you are outside the UK, you should first check with your local postal or customs office, as many times an order is held there. If your order has not arrived within these time frames, email
and be sure to provide all details of your order.
We will retain proof of postage for all orders despatched. Where a customer specifies insurance CMS Music will be able to claim for loss or damage to the value of insurance taken out. Please see our shipping rates page for amounts covered.
We will then instigate a claim to the UK Post Office. Please be aware that in the event of a claim having to be made to the Post Office, CMS Music will not make compensatory payments for lost orders until the Post Office has first settled the claim. Customers are deemed to accept this when placing orders.
Please remember that we can not be held responsible for loss or damage in transit where adequate insurance has not been taken out.
Returns Policy
All items purchased from CMS Music are fully guaranteed against faults with our money back guarantee. Any item found to be faulty or not as described must be returned to us within 7 days (14 outside the UK). You should notify us of faulty items as soon as it becomes apparent by phone, fax or email. Any items returned to us because they were ordered in error or returned due to a change of mind will be accepted at our discretion, and if accepted will be subject to a 50% restocking charge. All sales become final after 30 days.
All items must be returned to CMS Music at the customer's cost and
CMS Music's liability will not exceed the amount originally paid by
the customer.
None of the above affects your statutory rights as a consumer.
If you have any questions/comments about our Terms and Conditions, you should email us.
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